Chalodosto
Policies

Refund & Cancellation Policy

Last updated: 29 October 2026

This policy applies to confirmed bookings. Cancellations must be sent to us in writing (email or WhatsApp); the date we receive it is used to work out the charges below.

1. Tour packages & ready itineraries

  • 30 days or more before the start date: 10% of the total tour cost is charged.
  • 15–29 days before: 25% of the total tour cost is charged.
  • 7–14 days before: 50% of the total tour cost is charged.
  • Less than 7 days before, or no-show: 100% of the total tour cost is charged.
  • Requests that are cancelled before we confirm them carry no charge.

2. Cab bookings

  • More than 48 hours before pickup: free cancellation.
  • 24–48 hours before pickup: 50% of one day's fare is charged.
  • Less than 24 hours before pickup, or no-show: one full day's fare is charged.

3. Non-refundable items

  • Permit fees (such as ILP and Bum La Pass), safari and boat tickets, flight or train tickets booked for you, and peak-season or festival hotel bookings marked non-refundable by the hotel are not refundable once paid.

4. Unused services

  • No refund is given for services not used after the trip starts, such as leaving early, skipping sightseeing, or missing a meal or a night's stay.

5. Cancellation by Chalodosto

  • If we cancel a confirmed booking for reasons within our control, you get a full refund of the amount paid.
  • If a trip is cancelled or cut short because of events beyond our control (landslides, floods, road closures, strikes, government orders and similar), we will offer new dates or a credit note. If you prefer a refund, it will be the amount paid minus costs already incurred and non-refundable supplier charges.

6. Date changes

  • One date change is allowed free of charge if requested at least 15 days before the start date, subject to availability. Any price difference for the new dates applies. Later changes are treated as a cancellation and new booking.

7. How refunds are paid

  • Approved refunds are processed within 7–10 working days to the original payment method. Bank or payment gateway charges, if any, may be deducted.

8. Contact

  • dbharali168@gmail.com · +91 98645 62919 · Office: House No. 30, Bylane 9, Srimanta Shankar Nagar, Backside of Royal Palace Banquet Hall, Magzine, Borbari, VIP Road, Guwahati, Assam 781171
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