Chalodosto
Policies

Terms & Conditions

Last updated: 29 October 2026

These terms apply to every tour package, ready itinerary and cab booking made with Chalodosto through this website, WhatsApp, phone or email. By sending a booking request you agree to them.

1. Booking requests & confirmation

  • A booking made on this website is a request. It becomes confirmed only when Chalodosto confirms it to you by email, phone or WhatsApp.
  • Prices shown while booking are estimates based on the number of paying travellers, the number of days and our current per-person rates. The final amount is the one in our confirmation.
  • Children aged 6 and under travel free. Children aged 7 and above are charged as adults. Online booking is for groups of 2 to 6 travellers; please contact us for other group sizes.

2. Payment

  • Payment is collected after we confirm your booking, using the method we share with you. We may ask for an advance to hold hotels, vehicles and permits, with the balance due before the trip starts.
  • If the balance is not paid by the agreed date, we may treat the booking as cancelled by you and the Refund & Cancellation Policy will apply.

3. What's included

  • Inclusions and exclusions are listed on each package page and in your confirmation. Anything not listed as included (for example flights, train tickets, meals not mentioned, entry and camera fees, tips and personal expenses) is to be paid by you.
  • Vehicles are allotted by group size: Sedan for 2–4 travellers and Innova Crysta for 5–6, unless agreed otherwise. Vehicles run on point-to-point routes as per the itinerary; extra detours may be charged.

4. Permits & identity documents

  • Travel to Arunachal Pradesh needs an Inner Line Permit (ILP) for Indian citizens and a Protected Area Permit for foreign nationals. Bum La Pass needs a separate permit. You must provide valid ID and details on time; permits are issued at the authorities' discretion.
  • Every traveller must carry a valid government photo ID during the trip.

5. Changes to the itinerary

  • Hill roads in the Northeast are affected by weather, landslides, road work, local restrictions and government orders. We may change the order of places, timings, routes or hotels (to similar standard) for safety or operational reasons.
  • If a sightseeing point cannot be visited for such reasons, we will try to offer an alternative, but no refund is due for missed points outside our control.
  • Changes requested by you after confirmation depend on availability and may cost extra.

6. Traveller responsibilities

  • Please tell us about any medical conditions, mobility needs or dietary requirements before the trip. High-altitude places such as Sela Pass, Tawang and Bum La need reasonable fitness.
  • You are responsible for your belongings and for following local laws, customs and the rules of national parks, monasteries and temples. The driver or guide may refuse service for unsafe, illegal or abusive behaviour, without refund.

7. Third-party services

  • Hotels, homestays, safari operators, boat operators and other suppliers are independent businesses. We choose them with care but are not liable for their acts, omissions, delays or the quality of their services beyond our reasonable control.

8. Limitation of liability

  • Chalodosto is not liable for injury, illness, loss, damage, delay or extra cost caused by events beyond our control, including natural disasters, weather, strikes, road blocks, epidemics, government action or the acts of third parties. Our total liability for any booking is limited to the amount you paid us for that booking.
  • We recommend that you take travel insurance.

9. Website use

  • Content, images and itineraries on this website belong to Chalodosto or its licensors and may not be copied for commercial use without permission. Sign-in is through your Google account; you are responsible for activity under your account.

10. Governing law

  • These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Guwahati, Assam.
  • We may update these terms from time to time; the version on this page at the time of your booking applies.

11. Contact

  • dbharali168@gmail.com · +91 98645 62919 · Office: House No. 30, Bylane 9, Srimanta Shankar Nagar, Backside of Royal Palace Banquet Hall, Magzine, Borbari, VIP Road, Guwahati, Assam 781171
Chat with us